Your satisfaction is our primary concern. We want your shopping experience at Puppy Pupper to be quick and hassle free. That is why we provide all our costumers with a set of guarantees to ensure that you’ll be satisfied with your product and delivery time.
Everyone who shops on our Puppy Pupper receives the following guarantees:
- Full Refund if you don’t receive your order.
- You will get a full refund if your order does not arrive within the delivery time promised by our Puppy Pupper.
- Full or Partial Refund if the item is not as described.
- If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Full refunds are not available under the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of our Puppy Pupper (i.e. not cleared by customs, delayed by a natural disaster).
Please direct all your refund requests to firstname.lastname@example.org or shoot us a message on our Contact Us page.
Moreover, we take the protecting your personal information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) very seriously.
We collect Personal Information that you provide to us voluntarily and process it for the following purposes:
- to complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
- to guide you the latest market trend;
- to understand and analyze our sales, and your needs and preferences;
- to develop, enhance market and provide products and services to meet your needs;
- to enable you to participate in promotions and contests;
- to enable you to participate in customer research or focus groups;
- to process exchanges or product returns;
- to improve our competitiveness and service;
- to respond to requests or complaints.