Privacy Policy

Your satisfaction is our primary concern. We want your shopping experience at Puppy Pupper to be quick and hassle free. That is why we provide all our costumers with a set of guarantees to ensure that you’ll be satisfied with your product and delivery time.

Everyone who shops on our Puppy Pupper receives the following guarantees:

Full refunds are not available under the following circumstances:

  1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  2. Your order did not arrive due to exceptional circumstances outside the control of our Puppy Pupper (i.e. not cleared by customs, delayed by a natural disaster).

Please direct all your refund requests to support@puppypupper.com or shoot us a message on our Contact Us page.

Moreover, we take the protecting your personal information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) very seriously.

We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

  • to complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
  • to guide you the latest market trend;
  • to understand and analyze our sales, and your needs and preferences;
  • to develop, enhance market and provide products and services to meet your needs;
  • to enable you to participate in promotions and contests;
  • to enable you to participate in customer research or focus groups;
  • to process exchanges or product returns;
  • to improve our competitiveness and service;
  • to respond to requests or complaints.
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